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While we seek to offer you a professional learning experience, we recognise that things don't always go as smoothly as one would like. So, if you have a complaint, need to raise an issue or need to request a refund, please just reach out to us.


Below you will find all the policies that guide our work.

Statement of ethics

As an ICF Accredited provider, our organization adheres to and emphasizes the International  Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical  principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of  behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.  


Additionally, Coach Deeper commits to acting with integrity and transparency. We hold ourselves  and our participants to the highest level of integrity and strive to be as transparent as possible by  explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education. 


Grievance Policy 

Coach Deeper seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behaviour.


Read the full policy document here.

Disability Policy 

Coach Deeper supports individuals with disabilities and is committed to providing disabled individuals access to reasonable accommodations. In addition, Coach Deeper prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities.

Read the full policy document here.

Partial Completion Policy 

Coach Deeper will offer credit for partial completion of a course. The number of hours awarded will depend on the number of hours of curriculum received.

Read the full policy document here.

Payment and Refund Policy 

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of the registration fee. Cancellation of a course must be made a minimum of 10 business days prior to the course to be eligible for a full refund. Cancellations made less than 10 days before the course are not eligible for a refund.

Read the full policy document here.

Transfer of Credit Policy

If you have completed a Level 1 program at another organization, we will apply your completed credit hours to your Level 2 program.

Read the full policy document here.

Illness Policy 

In order to provide you with the minimum required training hours for certification, it is important that  you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor immediately. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.

Read the full policy document here.

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